© 2019 by Arkgate Tech

ARKGATE.NET

MANAGED I.T SUPPORT

SIGNS YOU NEED A MANAGED SERVICE PROVIDER

Oh my, why did it happen again?!

SERVICES COVERAGE

Help / Service Desk

Telephony Management

Onsite / Remote Support

Remote Monitoring & Event Management

Network & Infrastructure Management

Cyber Security Management/
Patch Management

BENEFITS OF MSP

Increased Productivity

Predictable Spending

Cost-Saving

Faster Response Times

Peace of mind against cyber crime

The Arkgate difference

Always Available (24 Hours)

Delivers a tailored & personalised experience

KPI-driven with a significant focus on first contact resolution and customer experience

Flexible contracts available

Friendly & Humorous!

Oh my, not this again!

Have you lost count how much precious time you have spent on rectifying totally-preventable I.T issues? Usually, a great Managed Service Provider (MSP) will have all the necessary knowledge, latest tools and technologies to sort things out before it turns nasty! Most importantly, prevent issues from recurring again!

 

Hello, my computer crashed, where's my data?!

Data is of utmost importance of any businesses. A mechanically-damaged hard-drive can cost up to $1,200 / 1000GB (SG industry-standard) to recover. Just imagine, a tray of 10TB drives will cost $10K and above just for the recovery of the files, let alone the replacement of hardware. 

Where regular preventative maintenance and pro-active diagnosis of your network means you’re never waiting for an engineer to arrive. Where your employees can access the technology they need, when and where they want to, with no frustrating glitches or buffering getting in the way. Stop imagining, this is the reality with managed services!

Sorry, we are unable to take your call. Please be assured your call is important to us..

When something goes wrong, you will want the problem to be addressed quickly and adequately. Be it user-error or a glitch in the system, your I.T provider’s response-time must be speedy as downtime is not just wasting your time but money as well.

Typically, after lodging your support request, a qualified MSP will respond to you quickly, providing clear timelines of when you can expect a resolution to your I.T problem. As modern businesses seek to deliver better customer experiences with IT at their core, the risk to the company’s reputation due to IT outages is significant.

Working 9am - 6pm, or 10am - 7pm

Although you don’t work around clock (sometimes it feels like it), your network definitely does, and so should your IT Provider.

A reliable MSP will have a solid monitoring solution in place, able to cope with any unwelcome surprises that may pop up at any time of the day or night, probably before you’ve even noticed anything is wrong. If you can’t be sure that this is the level of service you have in place, you should be looking for a new provider. You deserve more family time for yourself!